Refund Policy
Our reports are custom-made digital goods, so the refund rules differ by stage of your order. The short version: before we start, you can cancel; after delivery, sales are final.
Full refund — before work begins
You may cancel for a full refund at any time before both of these have happened: (a) you submitted a complete intake form, and (b) we confirmed work has started on your order. Just reply to your order email or write to [email protected].
Partial refund — work in progress
If you cancel after work has started but before delivery, we may refund 50% of the purchase price, reflecting the time already invested in your chart.
After delivery
Delivered digital reports are not refundable, because the work cannot be "returned". However:
- Delivery failure: if your report never arrived (spam filters happen), we re-send free of charge — this is not a refund situation, just tell us.
- Wrong-input redo: if you accidentally gave wrong birth details, we offer one re-calculation at 50% of the original price within 14 days of delivery.
- Our fault: if we fail to deliver within double the stated window, you are entitled to a full refund on request.
How refunds are issued
Approved refunds go back to your original payment method via Stripe or PayPal, typically within 5–10 business days depending on your bank.
Chargebacks
Please contact us first — we resolve issues quickly and fairly. Unjustified chargebacks may lead to refusal of future service, as they carry significant penalties for small merchants.